Privacy Policy

1. Introduction

Joomer ("Company," "we," "us," or "our") operates the Joomer Platform ("Platform"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our Platform, including when you visit our website and create an account.

2. Information We Collect

2.1 Information You Provide Directly:

• Account information (name, email, phone number, address)
• Storefront information (bio, services, package details, pricing, availability)
• Portfolio images and optional YouTube intro video links
• Payment information (bank details, payment method)
• Communications (messages, support tickets, feedback)
• Verification documents (ID, credentials, certificates)

2.2 Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, links clicked)
• Location information (approximate location based on IP address)
• Cookies and similar tracking technologies

2.3 Information from Third Parties:

• Background check providers (for creator verification)
• Payment processors (for transaction verification)
• Publicly available sources (for verification purposes)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Platform
• Create and manage user accounts
• Process bookings and payments
• Verify user identity and prevent fraud
• Communicate with you about your account and services
• Send marketing communications (with your consent)
• Respond to inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Enforce our Terms of Service and other agreements
• Comply with legal obligations and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Between Users: Clients can see photographer profiles, storefronts, portfolio items, and package details, and creatives can see booking requests from clients
• Payment Processors: We share payment information with our payment partners to process transactions
• Service Providers: Third-party vendors who assist with verification, hosting, analytics, and support
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets
• Aggregated Data: We may share anonymized, aggregated data for research and analytics

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your password and account information.

6. Public Storefront and Discovery Data

Some creator content is publicly visible by design to support discovery and booking. This may include profile information, storefront details, portfolio media, package summaries, and review content. Public listing pages may be displayed in paginated views for performance and usability.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information in your account settings
• Correction: You can update or correct your information at any time
• Deletion: You can request deletion of your account and associated data
• Opt-Out: You can unsubscribe from marketing communications
• Portability: You can request a copy of your data

To exercise these rights, please contact us at support@joomer.work.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small files that store information on your device. You can control cookie preferences through your browser settings, but disabling cookies may limit Platform functionality.

We use analytics services (such as Google Analytics) to understand how users interact with the Platform. These services may track your behavior across websites.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We retain booking records, payment information, identity verification records, and communications for legal, tax, and service integrity purposes. You can request deletion of your account, but we may retain certain information if required by law.

10. Children's Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete such information and terminate the minor's account.

11. Third-Party Links

The Platform may contain links to third-party websites and services. This Privacy Policy applies only to the Joomer Platform. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing your information.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including Ghana and other countries outside your home country. These countries may have different data protection laws. By using the Platform, you consent to the transfer and processing of your information as described in this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform following the posting of revised Privacy Policy means that you accept and agree to the changes.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: